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To register the company’s account, press “Try it for free” and fill in the required data. You will receive an e-mail with registration confirmation.
Verification of the email address is a mandatory step prior to using the platform. Right after the welcoming email, you will receive the email containing the verification link.
If necessary, every user can request a demo by clicking “Contact us” and booking a free time slot to communicate with the platform’s administrator.
Fill out your account. Log in to your account, click the "Edit profile info" button, then fill in the following fields.
Upload logo
Add your company logo in .png, .jepg, and .jpg formats.
Company name
If necessary, you can change the name of the company. To do this, enter a new name in the “Company name” section and save the edits.
About your company
Fill in the field with helpful information about the company. Add social networks so that users can familiarize themselves with their content.
Key technologies:
Specify in the field those technologies that are key in your company. In the future, you can configure the receipt of mailing about new requests based on this field.
Industries
Indicate in the field the industries in which your company specializes.
Headquarters
Indicate in the field the country or countries where your company is registered.
Documents
You can immediately upload company documents in .pdf and docx formats. We suggest uploading the MSA, Exhibit, and NDA examples right away. This will help other organizations to immediately assess the possibility of cooperation from a legal point of view.
A helpful addition will be your rate card or a presentation with successful cases.After making all the changes, click the “Save changes” button.
You may wait to attach documents. Other users have the opportunity to request additional documents from you upon the need. Once the documents are requested, you’ll receive the automated chat notification on this, posted in a chat with the requestor company. Further you’ll be able to discuss and share the required items.
You can add managers from your company to your personal account. They will also get access to the platform with the possibility to add candidates.
For this, click “Add manager,” fill in the required information about the user and choose the type of access: Admin, User. Guest. A new user will get an e-mail to finish the registration. To delete a user, click “Delete".
Types of access:
1)
Admin – full access to all platform functions with the possibility to add and delete new users.
2)
User – partial access without the ability to add and delete new users.
Each manager can customize the request-related notifications they would like to receive. To do so, select the bell icon next to your name in Managers tab (Company’s Profile section) and check the boxes next to notification types:
All — you will receive notifications on any type of requests
Only outstaffing projects — you will receive notifications only for outstaffing requests
Only transfer projects — you will receive notifications only for transfer requests
In case all the checkboxes are unchecked, you will not receive any notifications related to the requests, except for our standard system emails that concern your own requests or the requests you submitted candidates for.
Then configure the events you would like to be notified about in terms of the specified request types:
All — you will receive absolutely all notifications
Notification about new requests — only notifications on new requests on the platform
Message when the request is closed — only notifications on requests closure
The last choice to make is to specify the preferred requests technologies, if there are any.
We encourage you to set up your email notifications, so you never waste time on irrelevant updates.
‘Add request' option is available in Requests section of the platform, as well as on Requests tab in Company’s profile. The request form implies filling out the following information:
Request name: Specify the request name. We recommend you indicate the position for which a specialist is being sought or short outline of project’s required resources.
For example, Senior React.js Developer or Transfer project — MVP (React, Node).
Country: client's country.
Type: select the request type:
Default — outstaff requests for which you are ready to work under a subcontract / white label.
Transfer — requests that you are ready to transfer to partners for a percentage or extra charge per hour of their specialist's work.
Direction: indicate in which direction you are looking for a specialist(s)
Technologies: indicate the technologies that are mandatory for a specialist.
Technologies: indicate the technologies that are mandatory for a specialist(s).
Workload: indicate the expected workload for the specialist(s).
*When choosing a part-time or ad-hoc workload, we recommend that you specify the exact number of hours in the request body.
Request Manager: indicate the manager of your company responsible for the request, who will be the main point of contact for all parties that suggest their recources.
Position Level: Specify the level of the specialist(s).
*if you need 2 Middle and Senior level specialists, we recommend creating two different requests to facilitate the process of obtaining candidates and their processing.
*if you are ready to consider the specialists of different levels for one specific position, please use 'Add raw' functionality and specify the preferred levels.
Rate (min) — (max): for each candidate you have to provide at least one desired rate - whether minimum or maximum. Specification of both increases your chances of getting the best deal. Please note, rate fields should be filled out for each specialist level when few are specified.
Team structure: describe the current team set-up or the desired one.
Technology: list the main technologies the specialist would need to work with.
Interview process: outline the stages needed to be passed by the candidates in order to be considered for the position/project.
Project Description: provide some insights on the project, its values, difficulties, etc.
Responsibilities, Nice to have, Comments: optional fields for submissions. Any additional relevant information can be added there.
After filling in the request body, click the “Add” button.
A request titled “Waiting for approve” will appear in the Requests tab. Request moderation is 24 hours.
The newly added request in “Waiting for approve” status will appear under Open tab in My Requests section of Company’s Profile . Request will be reviewed by the platform admin in 24 hours. Once it is approved, you receive the notification via email and see the request status changed to Open and, therefore, enabled to all platform users.Further your will be able to view the responses per the request, modify your request, tag it as urgent (ASAP), put it on hold or close.
To make changes to the query, click on “Edit" in the Edit column.
To close the query, click “Close” in the Close column. After that, specify the reason for closing the request.
To view the responses to a query, click on the “Responses” icon in the Responses column.
The table will show the company that shared the candidate, their name, rate, key technology, resume, and current status. To change the current status of a candidate, click “Edit”:
INTERNAL: Communication - It is the first stage which means that candidate showed some interest.
INTERNAL: CV reviewed - After you receive the candidate information from the vendor, please check his CV.
INTERNAL: English checked - After you organize the English check, please choose status: If the candidate's English level meets the requirements, you can either Submit to tech dev for an interview or Submit to SM/DM for client consideration.
If the candidate's English level fails to meet the requirements, reject him due to his communication skills.
INTERNAL: HR Interview scheduled - After the English check, the manager has to organize an HR interview for a candidate.
INTERNAL: Call Skipped - Set this status if the candidate did not show up for the call from HR. After that, reject him Due to silence.
INTERNAL: Interviewed by HR. Set this status if the candidate has attended an HR interview.
INTERNAL: Submitted to tech specialist - After English Check or HR Interview, the manager has to organize an interview with a technical expert for a candidate.
INTERNAL: Tech interview scheduled - The manager has to Schedule a tech interview.
INTERNAL: Tech call skipped - Set this status if the candidate did not attend the technical interview. After that, reject him due to silence.
CLIENT: Submitted to Client - Set this status when the candidate is sent to the client.
CLIENT: Tech/Intro Interview - Set this status when the candidate went through a technical call with a client.
CLIENT: Test Task Processing - Set this status if the candidate is in the process of performing a test task for the client.
CLIENT: Test Task Reviewing - Set this status if the candidate completed the test task, and now it is being reviewed by the client.
CLIENT: Feedback received - Set this status when you receive feedback from a client.
CLIENT: Approved - Set this status when the client has approved the candidate.
OFFER: Made - Set this status when the candidate was offered a job on the project.
OFFER: Declined - Set this status if the candidate has declined the job offer on the project.
HIRED - Set this status after signing the exit.
STARTED - Set this status when the candidate started working on the project.
Lost
Since candidates are considering several projects at a time, we can also lose them at every step of the way.
If the candidate is no longer interested in any of our requests, mark him as Lost and choose the corresponding reason.
Reason of Lost:
1)
accepted another offer – a candidate accepted another proposition;
2)
the position didn't match the expectations of the candidate – the candidate does not like the position;
3)
due to test task – candidate does not want to do the test task;
4)
due to the long interview process – the candidate does not want to pass the required interview steps;
5)
stop considering the propositions;
6)
due to projects domain – the candidate does not like the domain of the client’s project;
7)
due to tech stack – candidate does not want to use project tech stack;
8)
due to counter-offe – the candidate was offered a project that he liked more;
9)
because of silent – candidates’ silent;
10)
due to client's time zone – the timezone in which the client works is not suitable for the candidate;
11)
due to seniority level – the candidate did not fit the seniority level;
12)
due to team structure – the candidate does not want to work in such a team;
13)
due to slow response from a client – Candidate does not want to consider project because client is slow to respond;
Rejected
Managers can reject candidates at every step of the way by pressing the Reject button.Please choose the corresponding reason of rejection.
Reason of reject:
1)
due to soft skills – a candidate has a low level of soft skills;
2)
overqualified – a candidate has higher skills than the position required;
3)
doesn't match the declared level;
4)
due to hard skills – a candidate has a low level of hard skills;
5)
not a fit – does not have relevant skills at all for the position;
6)
hired on their own – client hired devs onsite;
7)
client closed due to finance – client can not pay;
8)
accepted another offer – candidate accepted another offer;
9)
due to communication skills (English) – candidate has a low level of English communication skills;
10)
due to the client's silence – client's silent;
11)
the client chose another vendor – client chose not KITRUM;
12)
via bad test-task – candidate made bad test task;
13)
not now – client is not ready to hire now;
14)
too high rate – candidate has a high rate;
15)
too long notice period – candidate can not start earlier;
16)
the format of cooperation is not appropriate;
17)
irrelevant experience to position;
18)
due to location – candidate’s location;
19)
due to political reasons – candidate does not have a relevant political vision;
*We recommend changing the status of a candidate at least once every 3 days so that the sending company can understand the situation and plan the workload for their specialist
The “Status” column will display statuses on request:
Waiting for approval – the request has been sent for moderation.
Closed – the request is closed.
Open – the request is open.
Required improvement – the request needs improvement
All requests remain open for 30 days. After 1 month, if you do not renew the request, it will automatically close. To open the request again, click on the “Return” icon.
In the tab “Developers,” you can add your own pool of candidates. Click “Add developer,” fill in the required information and add a CV. After the data is saved, the candidate will appear on the list.
If necessary, you can edit the field by clicking “Edit”.
There is also a possibility to send the candidate for open relevant requests. For this, click “Send”, choose appropriate positions in the list, and fill-in-the-blank fields.
If you have selected the “Bench” candidate status, you can check the “Show in Bench table on company's page” box to display a free candidate profile on your company page. In this way, other users can see your candidates and offer them your request if you have not already responded.
You can find current requests in the “Requests” tab. To find relevant requests, use a search tool or filter offers by technologies, level of seniority, or workload preference.
The ASAP work requests are marked red and have a “fire” indicator.
After you have applied upon request, you will see a correspondent indicator with the specialist's name.
To send the candidate’s CV, go straight to the request, learn the description, and click “Apply Developer.”
Choose “Select Developer” in the popup to upload the specialist from your existing list or “Upload Developer” to upload a new developer from a computer or smartphone.
All specialists uploaded using the “Upload Developer” button are automatically entered into the developer pool in the personal account.
It is also possible to offer one candidate on multiple requests. The system offers suitable options automatically by stack set in the primer request. You can review the proposed requests using the indicator placed to the right of the inscription.
Fill in the remaining fields and click “Apply Developer.”
After sending the candidate to the request, you will have a chat with the responsible manager for further communication.
In the “Submissions” tab, every user can check the status of the candidate’s application. If a candidate was denied, you will find the reason why he wasn’t suitable for the position.
All specialists currently available and ready to collaborate are displayed in the Bench module.
To feature your specialist in the Bench module, follow these steps:
Personal Account -> Developers -> Add Developer/Edit Developer -> make sure the checkbox «Show this developer to other companies in Bench table» is checked -> Save changes.
Afterwards, the specialist will appear in the general list on the Bench page.
Each user has the option to use the Propose request feature and propose a favored specialist to undergo selection for an open request. To do this, simply click the 'Propose request' button.
Next, you need to select the required request from the provided list and click the 'Send' button.
The specialist's manager will be notified of the proposed request via email and, if interested, will contact you in Chat and can continue communication in the Chat.
Important: If the company has no open requests that match the specialist's skill set, the 'Propose request' button will be disabled, and this info will be shown via a tooltip.
To remove a specialist from the general list in the Bench module, follow these steps:
Personal Account -> Developers -> Add Developer/Edit Developer -> Make sure the checkbox "Show this developer to other companies in Bench table" isn't checked -> Save changes.
The Companies page contains cards of companies that are registered on the platform.
To quickly find a company with a relevant specialization, you can use the search or filter by technology function.
By clicking on the company card, you can get detailed information about it.
The Deals tab displays transactions with the company made through the platform and their status.
If the company has not attached any business documents, but you would like to review some particular documentation (examples of contracts, NDAs, etc.), click the “Request documents” button located in company’s profile (General info tab). Once the documents are requested, you’ll receive the automated chat notification on this, posted in a chat with the requested company. Further you’ll be able to discuss and receive the needed items from its representatives via chat.
Chat section on the platform is the place where you can communicate with the representatives of other companies and with your internal team, as well as get automated platform notifications.
We engage our users to keep all the business communications inside of the platform, otherwise we cannot guarantee a high level of security or prevent fraudulent activities that may take place outside of the platform.
Chats are separated into several types available as lists of channels on the left part of the page:
Company chats (channels where all representatives of your company can communicate with all partner-company representatives)
Request chats (channels related to specific requests, including all reps of both parties — the one that posted a request and the one that offers resources for this request)
Directs (direct messages between reps of different or the same companies)
Favorites (appear above the rest of the chats if any chat is marked as Favorite)
When a user submits a candidate to the request, 2 types of chats are automatically created: request chat that includes the request owner and the manager who submitted the candidate, and company chat with all the representatives of both parties as participants.
In case several managers of your company submit the candidates for the same request, it will result in only one request chat creation, where both managers and the request owner are the participants.
While Request and Company chats are created automatically per particular actions, direct messages are initiated by you upon the intention to contact a specific representative. Direct chat is created when:
you click 'chat' icon per particular company manager in Managers tab of another Company Profile
you click DM icon per chat participant [Company/Request chat → participants icons in top right corner → modal with participants list → DM button per participant]
You can archive any type of chats: companies', requests' or directs. To do so, user opens specific chat, clicks on the dropdown next to the chat name and picks 'Archive chat' option.
To archive the conversation, click 'Archive chat' option in the dropdown under the chat name and confirm your decision.
Once you have the archived chats, ‘Archive’ icon appears in the left bar below Chat Settings. By clicking this icon, you will be able to see all the archived conversations and unarchive any upon the need — just use this option available in the dropdown next to the archived chat name.
Please note, once a chat is archived by a user, all chat participants only see it in Archive section. Also, all of the participants will be notified on the event via Unbench Bot.
Unbench Bot — is an automatic chat, providing you with updates on particular events or notifying about newly available platform functionality. Here are the examples of notifications you may get through this channel: reminder to revise and change the statuses of the submitted candidates, update on the status change per your candidate by the request owner, notification on the particular chat being archived by one of the participants, etc.
Treat it as your helper to stay on top of things!
Use Search functionality in chats to find the needed conversations faster: upon searching by a keyword of phrase you’ll get the exact mentions of those in messages and in chats titles. Also, you are able to sort the search results by chat types, e.g. check only requests-related conversations matching your query.
