Help Desk - Terminologies

The following reasons for closing a request are posted on the platform:

Won — the request was closed due to the winning.

Won. Transferred — a project is carried over to another vendor successfully.

Lost. Transferred — a project transferred to another vendor, but their further cooperation with a client did not work out.

Lost. Didn’t present people — no candidates were suggested to the client.

Lost. Due to legal/security issues — the request was lost because the customer and the contractor disagreed on security and legal matters.

Lost. Price. The request was lost because the client was looking for a contractor at a lower cost.

Lost. Client hired onsite. The request was lost because the client decided to hire specialists for the team independently.

Lost. The client went with another team. The request was lost because the client hired another company to implement the project.

Lost. No response. The request was lost because the client stopped responding.

Lost. Due to political reasons. The request was lost because the client and the contractor have different political views that hinder practical cooperation.

Lost. Didn’t meet customer’s expectations (dev) — no one from the suggested candidates was considered a good fit for a project/position.

Lost. Didn’t meet customer’s expectations (time) — client’s deadline for hiring process was not met.

Lost. Due to customer incompetence — client could not clearly outline the requirements for a project/position, therefore all suggestions appeared irrelevant.

Lost. Client stopped hiring process — client no longer wants to consider the candidates due to unknown reason.

Lost. Not relevant expectations about dev — the client's expectations regarding the candidates were considered irrelevant by potential vendors during the hiring process.

Lost. Due to finance — client decided not to hire at the moment due to financial difficulties.

Lost. Project was paused by client — client would like to pause the project, therefore the opening is not relevant.